1. 7-day money-back guarantee
New Prime subscribers can request a full refund within 7 calendar days of their first payment, no questions asked. Email support@docchat.app from the address on your account and we'll process the refund within 5 business days to your original payment method.
2. Cancellations after the 7-day window
After the first 7 days, Prime billing is non-refundable. You can cancel anytime from Dashboard → Billing; your subscription will stay active until the end of the current billing cycle, and you won't be charged again.
3. Service issues
If DocChat is materially unavailable for more than 24 consecutive hours during a billing month — and you reported it via support — you're entitled to a pro-rata refund for the affected days. Contact support and reference the incident.
4. Duplicate or accidental charges
We refund duplicate or accidental charges in full as soon as we can verify them. CCAvenue refunds typically post to your account within 7-10 business days.
5. Annual plans
DocChat does not currently sell annual plans. If we add them in the future this section will be updated with the refund terms.
6. Refunds for free credits
Free-tier credits and bonus credits have no monetary value and are not refundable.
7. How to request a refund
Email support@docchat.app from the email address on your account. Please include:
- The order ID (visible in Dashboard → Billing)
- The reason for the refund
- The date of the charge you want refunded
We respond to all refund requests within 2 business days and process approved refunds within 5 business days. Bank processing on the CCAvenue / card-issuer side can take an additional 7-10 days to appear on your statement.