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Account locked? Here's how to get back in
Five wrong password attempts in a row triggers a 15-minute safety lock. Three quick ways to unlock — pick the fastest:
Wait it out
The lock auto-clears 15 minutes after the last failed attempt. Just try signing in again.
Reset your password
Completing a password reset clears the lock instantly — useful if you also can't remember the password.
Reset passwordContact an admin
Email us with the account address. An admin can clear the lock from the back office within minutes.
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Getting started
Sign-up, your first upload, and the basics of the chat interface.
12 articles
Chat & citations
How answers are generated, citations are linked, and exports work.
18 articles
Billing & subscriptions
Upgrades, refunds, invoices, and changing your payment method.
9 articles
Account & security
Password resets, two-factor auth, and managing your sessions.
11 articles
Settings & preferences
Theme, language, notifications, and workspace customizations.
7 articles
Troubleshooting
Upload errors, PDF parsing issues, and what to do when something breaks.
14 articles
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