Frequently asked questions
Quick answers to the things people ask us most. Can't find what you're looking for? Check the Help Center or email support@docchat.app.
About DocChat
What is DocChat?
DocChat is an AI platform that lets you chat with your documents. Upload a PDF, contract, paper, or report and ask questions in natural language. Every answer cites the exact page and section it came from so you can verify it.
What file types are supported?
PDFs are first-class. We also support DOCX, TXT, Markdown, and common image formats (PNG, JPEG, WEBP). Files up to 50 MB on the Free plan and 200 MB on Prime.
Which AI models power DocChat?
We route queries across Google Gemini, OpenAI GPT-4o-mini, and a curated set of OpenRouter models, picking the best one for the task. Prime users get access to the most capable models.
Pricing & plans
What's the difference between Free and Prime?
Free includes 20 documents, the standard AI model, and basic citations. Prime (₹999 / $12 a month) unlocks 1,000 documents, the advanced AI model, multi-language chat, listen-to-chat, math and formula support, and 450 chat credits per month. See the pricing page for the full comparison.
Can I cancel anytime?
Yes. Cancel from Dashboard → Billing. Your Prime access stays active until the end of the billing period you already paid for. See our refund policy for the 7-day money-back guarantee.
Do you offer student or non-profit discounts?
Yes — 50% off Prime with a verified .edu or non-profit email. Email hello@docchat.app from that address to claim it.
What payment methods do you accept?
All major Indian and international cards (Visa, Mastercard, Amex, RuPay), UPI, net banking, and select wallets through CCAvenue.
Privacy & security
Are my documents used to train AI models?
No. Your documents are never used to train DocChat's models or any third-party model. All AI providers we use are bound by contracts that prohibit training on customer data.
Where is my data stored?
Files are encrypted at rest in AWS S3 (Asia-Pacific). The metadata sits in a managed Postgres database in the same region. See our security policy for the full picture.
Can I delete my documents?
Yes — anytime, permanently. Deleted documents are removed from our database within minutes and from S3 within 30 days (S3 lifecycle rules). You can also close your account from settings to wipe everything at once.
Features
How accurate are the answers?
Every answer is grounded in your document and cites the exact passage it pulled from. We measure accuracy at ~95% on citation-faithful questions. For anything legal, medical, or financial, always click through to the citation and verify yourself.
Can I chat with multiple documents at once?
Yes — Prime users can select multiple documents and ask questions across the whole set. This is great for literature reviews, vendor comparisons, and policy-spanning research.
Do you support languages other than English?
Yes. The interface is in English for now, but the chat understands and answers in 100+ languages. Prime gets full multi-language chat (ask in Hindi about an English paper, etc.).
Is there an API?
A beta REST API is available for Prime accounts. See the API reference for endpoints and rate limits.